BEFORE submitting your order, please follow these steps:
1. Launch the "Device Unlock App" to check status
2(a). If you receive "Not Eligible for Unlock", please proceed and submit your IMEI # for processing.
2(b). If you receive "Communication Error" or "Server not responding, please try again later", DO NOT submit your order as it is not supported for unlocking (no refunds will be provided for any orders submitted with either of these error messages)
3. Once process returns completed turn on app, and device will be officially unlocked